Case 2: Stroke Unit

Complaint letter

You are the nurse manager who receives a complaint:

A complaint letter that reads "Dear Sir/Madam, I am writing to complain about the care provided for my father who was recently admitted to your hospital with a stroke. He was not admitted to a stroke unit and the family feel he did not receive enough physiotherapy. We wish to know why your hospital did not provide the proper standard of care. Yours sincerely Mrs Bloggs"

2, The Meadows
Cairney
CA5 1XB

Dear Sir/Madam,

I am writing to complain about the care provided for my father who was recently admitted to your hospital with a stroke. He was not admitted to a stroke unit and the family feel he did not receive enough physiotherapy. We wish to know why your hospital did not provide the proper standard of care.

Yours sincerely

Mrs Bloggs

Page last reviewed: 16 Sep 2020