Knowledge
Emotional distress, cognitive impairment, and frustration with physical limitations may cause someone to experience emotions and behaviours that are difficult for them to cope with, and for others to understand and manage.
Skills
Staff should be aware that individuals may have such difficulties and should seek advice on the best way to cope with and understand this behaviour.
Benefits
Individuals will receive appropriate, consistent input from staff to increase the likelihood of having their emotional and cognitive needs supported, and to enhance their quality of life.
Page last reviewed: 05 Aug 2021
