The GP and district nurse visit Bill and his daughter

The GP and nurse visit Bill and his daughter

What should we consider when breaking bad news for patients and family:

  • Ensure there is an quiet environment where they are not going to be disturbed
  • Tailor information to individual needs.
  • Check their understanding
  • Elicit and explore understanding of information given
  • Determine how much they want to participate in decision-making
  • Discuss treatment options so that the they understands the implications
  • Enable them to follow agreed decisions about treatment
  • Identify, offer, discuss and signpost relevant further support (e.g. psychology, information resources, support groups) that they and relatives/carers might find helpful

The GP contacts the cardiologist

Bill's GP contacts the cardiologist portraits

Bill’s GP Dr. Campie sends an email to the cardiologist Dr. Hilton (please note the following correspondence shows a brief summary of information relating to Bill to illustrate SBAR).

Bill's GP's email to the cardiologist

Dr. Hilton’s reply to Dr. Campie

Cardiologist email to Bill's GP

The GP speaks to Bill

The GP talks to Bill

Bill's GP notes

Additional factors that may be considered by the GP to inform an appropriate treatment plan for Bill:

  • GP assesses Bill with further physical assessment as appropriate
  • GP explores Bill’s perception of current situation
  • GP considers reversible causes for deterioration
  • GP has established the importance of Bill taking his daily Furosemide medication
  • GP advises Bill he will return after discussion with the cardiologist

Communication

Multi-disciplinary working is essential, co-ordination is crucial to avoid communication breakdown leading to fragmented care.

Multi-disciplinary communication and Bill

Bill: Part 2

Bill Part 2 portrait

Bill’s journey continues

The path below is being used to help visualise Bill’s journey and the unique contribution that may be required from the wider multi-disciplinary team. Bills journey will now focus on anticipatory care planning discussions. These discussions may include appropriate goals of care, preferred care wishes which may include preferred place of care and place of death.

Bill's pathway

Bill’s journey so far

Using the holism philosophy Part 1 has highlighted Bill’s increasing needs and will now help to inform his priorities of care.Bill's pathway

Let’s revisit the definition of palliative care

The World Health Organization (WHO) defined palliative care as an approach that improves the quality of life of patients and their families facing the problems associated with life-threatening illness, through the prevention and relief of suffering by means of early identification and impeccable assessment and treatment of pain and other problems, physical, psychosocial and spiritual. WHO recommended that planning for care at the end of life should be responsive to patient choice regarding place of care and place of death.