Audit of patient experience

The team designed a tick-box form to assess 5 sets of case notes. The table below shows the layout they used. Each of the 5 patients has a column.  Tick the box in the column for each patient if you find documented evidence that the aspect of care mentioned beside the box has been completed. A higher score = good documentary evidence this aspect has been evidence has been addressed.

1 2 3 4 5 comments
Discussion of DNACPR status
Appropriate referral to specialist palliative care service
Advance care directive been considered
Record of preferred place of death
Indicators of poor prognosis assessed
Evidence of discussion with family
Explore organ & tissue donation wishes of patient
Use of symptom assessment tool (pain, agitation, respiratory tract secretions, nausea and vomiting, dyspnoea)
Regular assessment of symptoms
Anticipatory prescribing
Needs of carers assessed
Clear plan of care
Outcomes of MDT meetings
Addressing spiritual needs

 

 

You could also use an end-of-life quality assessment tool such as: NICE Quality standards – end-of-life quality assessment tool.

The next week

filing cabinet with four tabs: see next pages for details The next few pages expand on the contents of the box file pictured left.

At the next MDT meeting the team review their tasks and agree that they have benefited from the process, sharing information on different aspects of end of life care after acute stroke. They decide to make the information they found available to all members of the team by developing an ‘End of Life Resource’. The charge nurse writes back to Esther’s family to thank them for their donation and the comments they made about the care their mother received. She offers them a meeting with the stroke unit staff to discuss their concerns.

The Nurse

The nurse’s task in Esther’s case is to review how the team assess and manage patients’ symptoms in end-of-life care. Due to the effects of stroke there may be particular challenges which the team should be aware of e.g. hemiplegia, aphasia and cognitive problems. These stroke specific complications can make it more challenging to assess and manage end-of-life symptoms. All care should be tailored to the individual and highlighted in their care plan.

For further information on symptom management in end-of-life care:

The Consultant

The consultant’s task is to consider how to provide prognostic information to families. Families are always keen to know the potential for future recovery and also need to know if there is a likelihood of imminent death. It is important that families are able to speak to the medical team soon after the stroke and have their questions answered as fully as is possible at the time.

  • Predicting outcome in acute stroke can be difficult because the trajectory of  recovery after an acute stroke is not always predictable, especially in patients with intracerebral haemorrhage
  • In many patients full or partial functional recovery is realistically expected and full rehabilitation is appropriate
  • For some patients the  extent of irreversible damage is moderate or unclear and there is associated uncertainty as to the patient’s survival
  • Where there is extensive brain damage ( and often also co-morbidities) and death in a matter of days is likely it is important families know this
Esther had an large  ICH and the volume of the ICH is the best predictor of outcome. However she was fit and well prior to her stroke with no significant pre-morbid predictors.  Probable outcome after an ICH can be predicted on the calculator https://www.mdcalc.com/intracerebral-hemorrhage-ich-score. The consultant concludes that it would have been beneficial to have explained the  prognosis more clearly to her family so that they were aware that she might not survive.
Clearer communication may have taken away some of the shock around the suddenness of Esther’s death. The consultant also reflects on whether there should have been discussion with Esther’s family about organ and tissue donation. Click on this link to access Organ Donation Scotland where you will find information on organ donation, choices and the current law in Scotland.
Click this link to access STARs Advancing Module 18 where you will find information on sensitive and effective conversations at end of life care following acute stroke.

The AHP Team Lead

The AHP Team Lead’s task is to consider whether Esther could have gone home. Statistics on the number of people dying at home vary by medical condition and currently the majority of deaths from acute stroke occur in hospital. It is useful to check what happens in your own health board area.

The AHP Lead understands that many people will express a preference to die at home, however after an acute event such as a stroke when family are faced with the reality, many may change their minds and want more extensive support.

In Esther’s case, not achieving a discharge home should not be viewed as a team failure. Esther’s deterioration was unpredictable and therefore the opportunity to plan was limited. However stroke services should be aware of the agreed aim to increase the number of people who die in the location of their choice as specified in the national strategies, such as the 2008 report Living and Dying Well: Living and dying well (PDF, 489KB), and the 2015 Strategic Framework for Action, to improve palliative and end of life care. Liaison with primary care teams is essential to ensure the appropriate nursing and supportive care package is in place. Dying at home is considered an indicator of ‘quality of death’ by Healthcare Improvement Scotland.

Esther’s wishes for preferred place of death had been verbally expressed to her family but she did not have a formal anticipatory care plan. What is an anticipatory care plan?

Team meeting

Click on the plus sign to read on each team members comments and thoughts. Once you have read the text click on the side arrow to return to the main picture.

Each member of the team is given a task to undertake before the next team meeting.

The letter

20 Rosebery Lake
Cairney
CA1 5XZDear Charge Nurse,We would like to thank you for the care our mother, Esther, received during her recent illness and as a token of our appreciation we enclose a cheque for £500 which is money donated by family and friends in her memory.The family really appreciated the team’s help in observing our wishes and beliefs. It was the small touches that mattered, like showing us how to keep mum’s mouth fresh. Moving her into a room on her own helped us deal with the difficult situation. Mum was so distressed and restless initially and this was so upsetting for us to watch.It is a comfort to us that she passed away so peacefully but we continue to struggle with the suddenness of our loss. We were shocked when we received your call to say she had died as we hadn’t realised she would die so quickly. Mum commented just a few months ago about how sad it was that a friend of hers had died in hospital and that she herself would much prefer to spend her last days in her own home. It is a big regret to us that we did not manage to do this for her. My brother and I continue to find it hard to come to terms with having to make the decision not to resuscitate and are still questioning if this was the right thing to do. Mum had been so fit and active and had such a strong character that we wonder if she might have found the strength to recover had we given her the chance. The Rabbi has been a great comfort and support to us and we appreciated the ward contacting him when Mum was admitted.

Please pass on our gratitude to all your staff,

Esther’s family